| Reporting to | Operations Director |
| Location | NGTC Head Office, Dorbcrest House, 20 Lowe Mill Lane, Hindley, Wigan, WN2 3AF |
| Salary | £22,000 |
| Hours of work | 09:00 to 17:00 (Monday – Friday) |
| Other information | Any offers of appointment will be conditional and subject to a Disclosure and Barring Service (DBS) check, a certificate of good conduct if applicable, plus receipt of satisfactory employment references, Occupational Health clearance, an understanding of safeguarding and qualifications verification. An Enhanced DBS check is required for this position as you will be working within ‘Regulated Activity’ within a specific place. By applying for this position you agree to an Enhanced DBS check in line with DBS regulations. |
About NGTC
Based in Greater Manchester, New Generation Training and Consultancy (NGTC) has been trading since 2008 predominately delivering AEB, ESF and full-cost recovery programmes.
Providing training within the security and events sectors, we are regularly attending major sporting and music events at venues, as we partner with some of the biggest employers in the country.
Our core curriculum intent is centred on the endpoint of progressing our learners into sustainable employment within the security and night-time economy. Our main qualifications include Spectator Safety and Door Supervisor, but we also deliver a range of education and training qualifications starting at level 3 up to level 5.
Purpose of the role
We are currently looking for a Student Services / Learner Enrolment officer to join our team on a fixed term (Maternity Cover) from August 2024. The ideal candidate will provide comprehensive engagement to all learners through the delivery of information, advice, guidance. You will put our learners are at the forefront of your activity, ensuring eligibility and suitability for enrolment, whilst providing key on-programme information and conducting enrolments in a professional, clear, and concise manner. This is a fixed term role for 14 months.
Main duties and responsibilities
Main Responsibilities
- Provide information, advice and guidance throughout the learner journey
- Supporting learners and employers through the enrolment process
- Liaising with the Business Development team regarding progress on enrolments/bookings
- Compliance checking enrolment paperwork and documents to ensure they meet eligibility requirements
- Update and maintain learner records
- Using Email/Phone/WhatsApp Business to contact learners regarding the status of their enrolment and chasing any relevant documentation
- Handling sensitive data and documentation whilst complying with GDPR
- Processing enrolments via the NGTC website for multiple funding streams
- Working with existing employers to keep in touch regarding progress with staff enrolments/bookings
- Liaising with other departments/colleagues regarding expected learner numbers/course attendance
- Monitoring and tracking attendance on courses
- Inputting eligible learners onto NGTC’s virtual learning environment on the website
- Utilising the NGTC website features to keep in touch with learners and send relevant IAG
- Assisting with student services queries via shared inbox
- Ensure guidance from Ofsted, DfE, ESFA and any other relevant stakeholder is adhered to at all times
- Safeguarding learners and providing a culture of Equality, Diversity and Inclusion upholding NGTC’s core values
- Continuous professional development
Skills Required
- Demonstrate confidence and ability to work on own initiative
- Excellent communication and time management skills
- Good organisational skills with an ability to prioritise workload and meet deadlines
- Basic understanding of Microsoft packages with a focus on Word and Excel
- Have exceptional communication and interpersonal skills.
Ensure effective communication and liaison with key internal and external stakeholders, ensuring communication methods are engaging, accurate and timely.
Qualifications, Experience & Skills
Qualifications
Essential.
- ICT Qualification (to Level 2 or equivalent)
- Numeracy and literacy skills (to level 2 or equivalent).
Desirable
- A higher degree in a relevant discipline.
- Safeguarding
- A management qualification at level 4 or above.
- A qualification in providing Information, Advice & Guidance
Values
All colleagues who work with NGTC strive to make it a great place to work, and a great organisation that inspires, motivates, and delivers for its learners.
Our Values are designed to guide how we work, every day. Every colleague within NGTC is expected to demonstrate the NGTC Values:-
- Learner Focus: We prioritise our learners in all decision-making processes. Their satisfaction is the true measure of our success.
- Innovation Always: We constantly seek better ways to do things. We challenge conventional wisdom and take calculated risks to innovate and create extraordinary solutions.
- Excellence in Execution: We commit to achieving the highest quality in all we do. Excellence isn’t a goal, but a way of life at NGTC.
- Embrace Diversity: We value diverse perspectives and foster an inclusive environment. Diversity in thoughts, backgrounds, and experiences drives our creativity and innovation.
- Empower Teams: We invest in our people and empower them to take initiatives. We believe that collective success is driven by individual growth.
- Ethical Integrity: We conduct our business with the utmost ethical standards. We believe in being transparent, accountable, and trustworthy in all our operations.
- Sustainable Development: We acknowledge our role in global sustainability. We design our products and processes to minimise environmental impact and contribute to a healthier planet.
- Community Engagement: We are committed to making a positive impact on the communities we operate in. We encourage volunteerism and initiatives that drive social change.
- Relentless Drive for Growth: We pursue ambitious goals with determination and perseverance. We see every challenge as an opportunity for growth.
- Learning Organisation: We commit to continuous learning and improvement. We see every failure as a learning opportunity and celebrate the lessons along the way.
This strategy aligns with each of NGTC’s values with a clear focus on the quality of experience and the journey through high-quality learning, teaching and assessment providing the very best opportunities and support for each employer and their apprentice or learner
general
- Safeguarding: To actively contribute to NGTC’s commitment to safeguarding and promoting the well-being of children, young people, and vulnerable adults.
- Equality and Diversity: To actively contribute to the principles of Equality and Diversity within the group.
- Flexibility: To work flexibly as required on any business unit site or external premises, if required.
- Continued Professional Development: To carry out such training, re-training, and updating as may be necessary to fulfil the requirements of the post.
- Health and Safety: To ensure duties are carried out with full regard to Health & Safety legislation and to enable the group to meet its objectives in providing a safe and healthy environment for all users.
PLEASE NOTE:
NGTC receive a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days then unfortunately your application has been unsuccessful.
Thank you for your interest and keep an eye on our website for future opportunities.