Mental health is a subject we hear about quite a lot these days. We encounter it at work, in our social circles, and in our family life. Whether it is anxiety, depression, dealing with trauma, bereavement, or, dare I say, issues like abuse or suicide, mental health is something that can affect anyone.
As security personnel, we are no different; we can be affected by it ourselves, or we might notice it in someone we work with or in our loved ones. The question is, how do you approach someone—be it a colleague, friend, or family member—who you suspect may be struggling with a mental health issue?
The answer is similar to how we in the security industry approach someone we think is acting suspiciously: we use the power of “Hello.” With mental health, it’s similar—just start a conversation. A simple “Hello” or “Hi, how are you today?” can go a long way. Or, “How are you feeling/doing today? I’ve noticed you seem a little edgy/not your usual self lately.”
Don’t worry if you get a reply like, “Oh, I’m fine/okay,” or if they say nothing’s wrong, or if you don’t get the response you’re expecting. Just say, “Okay, that’s fine,” and let it be for the time being. Ask again in a couple of days or so—they might then open up to you. On the other hand, they might open up the first time you ask; everyone is different and will respond differently. They may respond with something like, “I’m glad you asked,” or they might say they’re not doing too great and want to share their concerns or issues with you. If they do want to talk, just listen. Your listening skills are important, much like when we in security are dealing with customer complaints or problems.
If you can empathise—perhaps you’ve dealt with something similar—your experience may help them. Even just listening and allowing them to offload will help. Once you’ve listened, you can offer support or suggest they seek help from a GP or mental health organisation.
Remember, dealing with mental health issues can take time. Don’t be afraid to check in from time to time, as it may take a while for the person to open up. Do regular, everyday activities with them—offer to make them a tea or coffee, go for lunch, or go shopping. These everyday things can help build trust and friendship, making it easier to start conversations and find out more.
If you require any support or information on mental health, do not hesitate to contact us.
Willie Scoots, MHFA
william@ngtc.co.uk