NGTC aims to listen to the views of all who use our services, learn from our mistakes and continually try to improve
We wish to encourage suggestions, comments, compliments and complaints about our services. Often when we are aware of a problem we can remedy it quickly.
NGTC is committed to taking all complaints seriously by:
Making the process of complaining as straightforward and easy as possible
Listening and responding to all written complaints
Investigating in a thorough and professional manner
Informing the complainant of any outcomes
Using the information gathered to improve our services and provide staff training if required
Making sure our complaints service is accessible to individuals with learning difficulties and/or disabilities and those for whom English is a second language
More information about our Comments, Compliments and Complaints Procedure:
You can email the Student Service team regarding any Comments, Complaints & Compliments at studentservices@ngtc.co.uk
You can write to us by completing the CCC form and posting it to NGTC, Dorbcrest House, 20 Lowe Mill lane, Hindley, Wigan, WN2 3AF
