01942 230 292

training@ngtc.co.uk

Qualification purpose

This qualification is for candidates who are currently working or looking to work as: – Safety Steward Supervisor, Security Supervisor, Response Steward Supervisor, Event Assistant, Team Leaders.  The qualification is mapped to the Skills Active Spectator Safety National Occupational Standards, recommended as the appropriate level qualification in the SGSA’s green guide for Safety and Sports Ground.

This is the industry approved qualification for accessing supervisor level employment within events and crowd control including stadia, festivals, racecourses, arenas, shopping centres or anywhere involved with dealing with crowds.

Course overview

To achieve the qualification learners must achieve 5 Mandatory Units:

  • Unit 1: Prepare Stewards and Venues for Spectator Events
  • Unit 2: Manage and Maintain Stewarding in Designated Areas
  • Unit 3: Manage Information for action and decision making for Spectator Events
  • Unit 4: Develop and Sustain Productive Working Relationships with Stakeholders
  • Unit 5: Monitor and Solve Customer Service Problems

An additional 2 Optional Units will also be selected with your course tutor to complete the qualification

  • Unit 6: Help to Manage and Resolve Conflict
  • Unit 7: Deal with incidents at Spectator Events
  • Unit 8: Manage Resources for Safety and Security at Spectator Events
  • Unit 9: Manage the efficient use of Resources
  • Unit 10: Develop your Knowledge, Skills and Competence

To complete the full qualification, you will also be required to undertake NACTSO’s Action Counters Terrorism (ACT) Awareness online modules through our e-learning platform.

WHAT DOES A TYPICAL COURSE LOOK LIKE?

Pre Course – Action Counters Terrorism (ACT) Awareness – Online – 2 Hours

Course Day One – Theory – Classroom or Online – Full Day

Course Day Two – Theory – Classroom or Online – Full Day

Course Day Three – Theory – Classroom or Online – Full Day

Course Day Four – Workplace Assessments – Full Day

Course Day Five – Workplace Assessments – Full Day

You will also be invited to participate in scenario-based, interactive webinar sessions – details of which will be in the user area of your NGTC account

Online Learning – NewGen Learning

In some cases, you may be able to complete your underpinning knowledge training online through our virtual learning environment, NewGen Learning.  In this instance, you will receive guidance via email on how to access and navigate the online platform.  If you require further assistance, please speak with your course tutor.

When booking, please allow time to undertake the initial assessments (15-20 minutes) and have copies of any supporting documents you wish to submit into us as part of your application. This includes documents for funding (if applicable) and proof of an exemptions you may have (example – ACT certificates).

Available for Funding?

This qualification is available for funding applications from individuals through our Skills Bootcamps programmes – click here for more information

 

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Eligibility Details

This qualification is suitable for learners aged 18+.

There are no formal entry requirements for candidates undertaking this qualification, however, candidates must demonstrate adequate prior knowledge and experience to ensure they have the potential to gain the qualification

Similar Course Categories

Available for Funding?

This qualification is available for funding in some regions through our Skills Bootcamp programmes. See the main page content for more details.

Student Reviews

general

Review of my mentor William Scoots

Hassan Egal

William Scoots is the embodiment of an outstanding mentor. Always available day and night, his unwavering support and dedication guided me through my course to completion. William profound knowledge, coupled with his talent for making complex concepts understandable, was invaluable. His continuous encouragement, constant availability, and easy going nature made working with him a pleasure and kept me motivated. In addition to his academic support, he provided invaluable advice on work-related matters, helping me navigate my professional journey with confidence. I am profoundly grateful for his mentorship, which played a crucial role in my success.

Reply from NGTC:

Thank you for your wonderful comments.