Level 2 Award for Door Supervisors (Refresher)

Overview

Who is this qualification for?

This qualification is designed for existing Door Supervisors who currently hold, or have recently held, a valid SIA licence. Completing this refresher course brings your training in line with the latest SIA standards, enabling you to renew your Door Supervision licence and continue working in frontline roles across the private security industry.

Qualification structure

To achieve this qualification, learners must complete two mandatory units:

Unit 1: Principles of Working as a Door Supervisor in the Private Security Industry (Refresher)

• 35-question multiple choice exam (55 minutes) – 71% pass mark

• Practical assessment: search procedures and communication

Unit 2: Application of Physical Intervention Skills in the Private Security Industry (Refresher)

• 30-question multiple choice exam (45 minutes) – 80% pass mark

• Practical assessment: physical intervention techniques and safety demonstration

Both units are assessed under controlled conditions at one of our approved training centres.

Elements of the course are delivered through self-study, including completion of NaCTSO’s ACT Awareness and ACT Security e-learning modules, plus pre-course learning on searching, vulnerability, spiking, and physical intervention theory.

Entry Requirements

To be eligible for the refresher training, candidates must:

• Be 18 years or older

• Meet the SIA ID requirements for training and assessment

• Hold a valid First Aid or Emergency First Aid at Work certificate that meets the Health & Safety (First Aid) Regulations 1981 (valid for at least 12 months from the course start date)

• Have previously held a valid SIA Door Supervisor licence

If you do not hold a current First Aid qualification, this can be added to your booking for an additional £50.

What does the Typical course structure look like?

Pre-Course – ACT Awareness & ACT for Security – Online (2 Hours)

Pre-Course – Self-Study Modules – Online (Approx. 7 Hours)  – Searching, Vulnerable People, Spiking, and Physical Intervention theory

Course Day One – Searching Techniques – Practical & Exam – 0900 – 1700

Course Day Two – Physical Intervention – Practical & Exam – 0900 – 1700

You will only need to attend Emergency First Aid at Work training if you are unable to present a valid certificate (within the last 12 months).

** You will only need to complete the ACT Awareness & ACT for Security modules if you are unable to present evidence of previously completing them (certificate within the last 12 months).

Total Duration: Approx. 26 Hours over 2 classroom days(Including Self-Study)

FRequently asked questions

Who needs to take this refresher qualification?
If you are renewing a Door Supervisor or Security Guard licence, you must complete refresher training that includes updated content on terrorism awareness, vulnerability, searching and physical intervention.

How often do I need to refresh my training?
You must complete the SIA refresher training each time you renew your Door Supervisor licence. Licences are valid for three years, so refresher training is required every three years to maintain your licence and ensure your knowledge and skills remain up to date.

How long does it take for my results to appear on my SIA account?
Once you successfully complete the course, your results are uploaded by the awarding body to the SIA online system. This normally takes up to 10 working days from your final assessment. You can then proceed to renew your licence via your SIA online account – please allow this time when considering a course date for booking

Can I complete the refresher training before my current SIA licence expires?
Yes. You can complete your refresher training any time within the last 12 months of your current licence period. Many operatives choose to refresh a few months before expiry to avoid any break in their licence validity – we recommend you get ahead and do it early to avoid any loss in continuity of your license.

What topics does the refresher training cover?
The training covers: terrorism threat awareness (via ACT modules), vulnerability awareness (e.g., spiking, vulnerable persons), searching procedures, plus physical intervention knowledge and practical assessment.

What First Aid certification is required?
For Door Supervisors or Security Guard licence renewals you must hold a valid Emergency First Aid at Work (or equivalent) certificate that will remain valid for at least 12 months from the start date of your training. If you do not hold this, it can be added to your booking for an additional £50.

What do I need to complete before attending the classroom session?
Prior to classroom attendance you will need to complete self-study modules through your NewGen virtual learning environment, including the official ACT Awareness and ACT Security e-learning, plus online reading on searching, vulnerability and physical intervention theory. You must also hold a valid First Aid qualification.

Why is refresher training required?
The regulator (SIA) requires refresher training because skills can degrade over time and threats evolve. The training ensures you remain competent and up to date.