Mental Health Awareness Week 2023: Time to Prioritise Security Staff Well-being

Security work is often an occupation that’s misunderstood and undervalued. As a leading security training provider and advocate for the mental health of security professionals, NGTC feels obliged to draw attention to the increasing challenges faced by our colleagues, particularly in light of Mental Health Awareness Week, running from Monday, May 15, 2023, to Sunday, May 21, 2023.

Increasing Violence and its Impact on Mental Health of Security Professionals

Despite the quintessentially British tradition of queuing, hostility towards security professionals is escalating. Figures from a recent Unison report reveal that as many as 60% of security staff in the UK have experienced some form of violence or abuse during their work^[1]. An alarming number, this surge in violence has severe repercussions on the mental health of security professionals. According to the Mind Charity, the impact of such violence and abuse can contribute to long-term conditions like anxiety and depression^[2].

Violence and Abuse in Security Work

The nature of security work invariably exposes staff to violence and abuse, a grim reality that’s increasingly prevalent. Be it a rowdy football fan at a stadium or an irate customer at a shopping centre, security professionals are the frontline defence, routinely bearing the brunt of people’s worst behaviour. They are physically hurt, verbally abused, and often receive threats. As noted by the Health and Safety Executive, this consistent exposure to abuse correlates with high-stress levels and poor mental health^[3].

How Abuse in Security Work Can Take Its Toll

The impact of abuse in security work is not immediate; it can gradually seep into the psyche of our colleagues. There’s a reason why the suicide rate in security professionals is 30% higher than the national average^[4]. The everyday stressors of the job, compounded by the lack of societal recognition and institutional support, can lead to feelings of helplessness and loneliness. It’s not just about the visible scars but the invisible wounds inflicted on their mental health.

Initiate Support Strategies for Struggling Employees

While training providers like NGTC ensure you’re staff are equipped with Spectator Safety and SIA qualifications, we have a responsibility to support your professionals beyond these. Employers can adopt a proactive approach to ensure the welfare of their employees by speaking to one of our Mental Health First Aiders.

One strategy is early detection. Workplaces can implement regular check-ins and assessments to monitor the mental health of their employees. Another initiative could involve creating a safe and secure environment for security professionals to voice their concerns and report any abusive incidents without fear of judgment or reprisals.

Additionally, professional counselling services should be made readily available. Offering flexible schedules and adequate breaks would also help security staff to rest and recuperate from the daily challenges of their work.

How To Support Employees With Their Mental Health

Supporting our colleagues’ mental health is a collective responsibility. Mental Health First Aid (MHFA) England recommends promoting open conversations about mental health and the support available when employees are struggling^[5].

Peer-to-peer support systems, for instance, can be an effective way for security professionals to share experiences and offer mutual support. Encouraging staff to engage in activities that promote well-being, like physical exercise, mindfulness, and maintaining a balanced diet, can also have a positive impact.

Mental Health Awareness Week is a reminder that we must do more. We need a seismic shift in our attitudes and actions to protect the mental health of our security professionals. It’s time to provide the same level of care and support that they provide us daily.

Together, we can ensure our security professionals are not just physically equipped, but also mentally resilient to face the challenges of their job.

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